IT Help Desk Technician

Full Time

Virginia Beach

Responsibilities

Triage and respond to IT help desk requests and route them to the appropriate personnel, as necessary
Provide end-user support for desktop hardware and software requests
Deploy computers for new hires
Act as a backup when other IT staff are not available
Provide support for account-management issues (i.e. password resets and permission issues)
Utilize and add to the IT knowledgebase
Adhere to company policies and best practices when performing work
Provide excellent customer service to end users

Knowledge of the following to provide intermediate-level technical support services:
- Microsoft Windows and Office
- Basic desktop, laptop, and printer hardware troubleshooting and maintenance (i.e. can replace a hard drive or RAM module)
- Basic printer
- Basic local area networking (LAN) experience
Able to lift 50lbs
Complete fluency in English
Able to speak and write professionally
A desire to learn more

Familiarity with the following technologies:
- User management in Active Directory
- Office 365 SharePoint, Teams, OneDrive, and Exchange Online
- PowerShell
- Windows 10/11, Windows Server

Able to build a desktop computer from basic components and install an operating system