Information Technology Support Technician
***This position is contingent upon a contract award***
JANUS is currently seeking an experienced Information Technology Support Technician to ensure that the Innovation Hub Information Technology services and assets are available, managed, maintained, and always updated optimally on-site. The Innovation Hub information technology services and assets require permanent management, periodic maintenance and updates, occasional upgrades, and emergent response to service disruption.
- Shall be experienced in Information Technology operations including resolving, exploring, and following up on Information Technology related issues.
- Must communicate efficiently and effectively within a team environment and resolve problems directly and professionally.
- Must be capable of providing technical solutions to improve the Innovation Hub organization.
- Must have excellent written and oral communication skills and speak and write in English.
- Must have excellent client service and is proficient with Windows, Apple OSs, Google Workspace, and network concepts.
- Must be able to provide Customer Support, IT services, and backup/data recovery solutions.