Overview-sub-background | JANUS Research Group

IT Help Desk Technician



Evans, GA

Position Overview

Required Skills:

  • Triage and respond to IT help desk requests and route them to the appropriate personnel, as necessary
  • Provide end-user support for desktop hardware and software requests
  • Provide support for account-management issues (i.e. password resets and permission issues)
  • Utilize and add to the IT knowledgebase
  • Adhere to company policies and best practices when performing work
  • Provide excellent customer service to end users

Required Skills:

  • Knowledge of the following to provide intermediate-level technical support services:
    • Microsoft Windows and Office
    • Basic desktop, laptop, and printer hardware troubleshooting and maintenance (i.e. can replace a hard drive or RAM module)
    • Basic printer
    • Basic local area networking (LAN) experience
  • Able to lift 50lbs
  • Complete fluency in English
  • Able to speak and write professionally
  • A desire to learn more

Preferred Skills:

  • Familiarity with the following technologies:
    • User management in Active Directory
    • Office 365 – SharePoint, Teams, OneDrive, and Exchange Online
    • PowerShell
  • Able to build a desktop computer from basic components and install an operating system



Benefits and unique perks offered, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Matching Program
  • 10 Paid Holidays
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability
  • Basic and Voluntary Life Insurance
  • Education Assistance Program
  • Award Incentive Programs: Leader of the Year, Employee of the Quarter, Energy Award
  • Scholarship Award Program
  • Referral Incentive Program
  • Employee Longevity Recognition

JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing:

Judy Pagac
Director of Human Resources
(706) 364-9100

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group.

Janus Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


"Equal Opportunity Employer/Veterans/Disabled"

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