Overview-sub-background | JANUS Research Group

IT Technician (Student Support) - Associate



Fort Rucker, AL

Position Overview

Duties and Responsibilities include but not limited to:

  • Backup and restore user data and settings, as necessary.
  • Configure anti-malware programs as appropriate and remediate malware infections.
  • Configure, modify, and fix issues and requests related to e-mail configuration and network configuration on various devices.
  • Deploy, customize, move, diagnose, maintain, fix, and resolve end user technologies including but not limited to printers, monitors, computers, tablets, phones, fax machines, cameras, video conferencing, speakers, keyboards, and mice.
  • Install, configure, and troubleshoot VoIP telephone handsets and user accounts.
  • Install software and test applications to ensure proper operation; configure hardware and software to ensure network access; troubleshoot, diagnose, and resolve operating system malfunctions.
  • Perform tasks related to the creation, modification, and deletion of user accounts and Exchange mailboxes.
  • Respond to inquiries and provide technical information concerning related standards, requirements, practices, and procedures.
  • Operate a variety of office equipment, including but not limited to a computer and assigned software applications.

Experience and Education

  • High School diploma, General Education Degree (GED), or State High School Proficiency certificate
  • 2- 5 years of experience in the installation, maintenance and repair of computer hardware, software, peripherals, and related equipment preferred
  • Installation and operation of Windows operating systems, and software applications
  • Installation, configuration, operation, maintenance, troubleshooting, diagnosis and repair of industry standard computer hardware, software, and peripheral equipment
  • Microsoft Office suite including but not limited to Word, Excel, Access, PowerPoint, and Outlook
  • MUST HAVE current Security+ CE Certification (IAT Level II)
  • MUST HAVE Active Secret Clearance.


Benefits and unique perks offered, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Matching Program
  • 10 Paid Holidays
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability
  • Basic and Voluntary Life Insurance
  • Education Assistance Program
  • Award Incentive Programs: Leader of the Year, Employee of the Quarter, Energy Award
  • Scholarship Award Program
  • Referral Incentive Program
  • Employee Longevity Recognition

JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing:

Judy Pagac
Director of Human Resources
(706) 364-9100

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group.

Janus Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


"Equal Opportunity Employer/Veterans/Disabled"

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