Overview-sub-background | JANUS Research Group

Help Desk Coordinator



Various Locations

Position Overview

***This position is contingent upon award***

The Help Desk Coordinator will support services under U.S. Army Aviation Center of Excellence (USAACE) Information Technology System Service 2 (ITSS 2) on Fort Rucker, Joint Base Langley/Eustis (JBLE), and Fort Huachuca (FHU).

Primary Responsibilities:

  • Significantly improve the delivery of IT services to optimize the USAACE mission.
  • Support the USAACE IT equipment posture ensuring device support is maintained, reliable and meets the USAACE needs.
  • Coordinate with the ECP Support Center via the USAACE G6 PM lead for all service request that are serviced by the ECP support center.
  • Provide a monthly ECP report that highlights issues, annotating measures taken to resolve the reported issues and the make/model and serial number of any equipment requiring attention.
  • Provide IT insight to USAACE G6 leadership to meet, address and overcome the evolving hurdles presented to USAACE.

Mandatory Requirement

  • Active DoD Secret Clearance.

Experience and Education

Skills & Qualifications:

  • Minimum of 5 years of experience in IT HelpDesk operations within the DOD environment.
  • Written and verbal communication skills, to include presentation development to Senior Ranking Government officials.


  • Required: B.S. or B.A Degree.
  • Preferred: Security+ and CISSP.

Benefits and unique perks offered, but not limited to:

  • Medical, Dental, and Vision Insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) Matching Program
  • 10 Paid Holidays
  • Paid Time Off (PTO)
  • Short-Term and Long-Term Disability
  • Basic and Voluntary Life Insurance
  • Education Assistance Program
  • Award Incentive Programs: Leader of the Year, Employee of the Quarter, Energy Award
  • Scholarship Award Program
  • Referral Incentive Program
  • Employee Longevity Recognition

JANUS Research Group provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing:

Judy Pagac
Director of Human Resources
(706) 364-9100

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within JANUS Research Group will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with JANUS Research Group.

Janus Research Group participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.


"Equal Opportunity Employer/Veterans/Disabled"

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